FAQ's

Here are some questions we are commonly asked that we feel may help our move go as smoothly as possible. Please read over the following questions, and if you have any further questions afterwards, please feel free to Contact Us. 

 

Packing & Moving Tips

 

Austin Van & Storage can provide you with expert packing services, however, for our customers that prefer to perform this service yourself we have provided some helpful tips.

 

Before starting, here’s a helpful game plan:

  • Pack one room at a time. This will make unpacking much easier
  • Start early packing articles you wont be using before your move
  • Mark all boxes designating room and box number. Make a carton identification log to show the number of boxes packed per room. It’s a good idea to leave space in the log for a special comments section to note box number of items you will need first as well as high value articles. Notify your mover of any high value goods.
  • Be sure to have plenty of fill material available
  • Be certain that the bottom of all cartons are secured and will hold the weight of the contents
  • Do not use masking tape as it is not conducive to moisture or stress
  • Pack heavier items toward the bottom of the carton and lighter items on top. Keep a per-box weight of 50 pounds or less; it makes moving a lot easier and preserves the integrity of the carton. A general rule to remember on carton size – the heavier the item, the smaller the carton
  • Golden Rule! Everything that can fit in a box needs to be in a box; all boxes must have tops that are sealed and firm when you push down on the top.

Packing dishes and stemware is a more difficult task. Utilizing the proper container and padding the bottom, top, and sides of the carton sufficiently is most important. This will act as a bumper and help safeguard the contents. The following steps will assist in making certain these fragile items arrive in one piece.

  • Select a medium-sized carton (or mover provided dish pack preferably) and line the bottom of the carton with crumpled packing paper
  • With packing paper (clean newsprint) stacked neatly in place on a worktable, center one plate on the paper.
  • Grasp a corner on several sheets of packing paper and pull the paper over the plate until sheets completely cover the plate. Stack a second plate on and, moving clockwise, grasp a second corner of several sheets and pull sheets over the second plate.
  • Stack a third plate on and repeat the process
  • Turn your wrapped stack of plates upside down onto the packing paper
  • Re-wrap the entire bundle: start with the corner of several sheets and pull over the bundle, repeat with the second corner, then the third; and finally, the fourth
  • Seal the bundle with packing tape
  • Place the bundle of plates in the carton so that they are standing on edge. Caution; if you place them flat in the carton, the weight will crack the plates

Use this process on all plates, saucers, bread and butter dishes, etc. When packing smaller dishes, you may choose to stack in greater quantity.

  • Stuff glasses and stemware with crumpled tissue or packing paper before wrapping. Use caution not to break or crack the glass during this process
  • Lie on the corner of packing paper and roll it one or two full rotations (depending on size); pull sides of packing paper up and over glass/stemware and continue rolling to the far corner. Heavier items such as plates, pitchers, etc. should be placed toward the bottom of the box. Don’t forget to line the carton with filler as you go.

Delicate glassware and stemware should be placed in an upright position, not on its side.

No matter what you are packing, you should use crumpled paper as filler in between each layer to assure a snug fit wherever there is a gap. All boxes with “fragile” items should be marked fragile-this end up.

Cars and motorcycles shipped in the moving van should have a fuel level between ¼ and ½ full. Motorcycle batteries should be disconnected. Do not pack anything in the vehicle.

Wrap grates and briquettes separately in newsprint and place parts in carton. Pad carton to reduce movement of contents. Propane tanks cannot be put in the moving van even if they have been purged professionally.

 

* * Very Important: Please Note Carefully * *

The mover cannot be held responsible for items left at residence after loading. It is your responsibility to make sure that nothing is left behind. Please make certain that you check your closets, cabinets, drawers, attics, basement, garage, and outside areas before the driver leaves origin.

Do not ship bank bills, coins or currency, securities, deeds, notes, drafts, valuable papers of any kind, jewelry, postage or revenue stamps, stamp collections, precious stones, or precious metals. These items are not covered by any insurance option.

The only items to be left in drawers of furniture are clothing. No loose, heavy, or valuable items!

Classifying Your Move

 

Whether you are moving across the street or across an ocean, Austin Van & Storage has the experience and expertise to prepare your shipment for safe travel to any accessible point on the globe. Look over the following descriptions to help classify what type of move we will be helping you with.

 

A local move may take a couple of hours or a couple of days, based on the size and the services requested. Austin Van will perform your move within your requested time frame. We are fully aware of the many factors involved in selecting a moving date, such as closing date, lease expiration, family matters, work schedule, and restrictions of building managements. That is why we give great attention to our customer’s moving time requirements.

An interstate move is one that takes you across a state line.

Long distance moving can be a very stressful experience. We at Austin Van are here to ease the stress and make your moving experience as smooth as possible. Our professional sales and moving staff will help you plan and execute your move properly and to make your relocation experience as easy and rewarding as possible

An intrastate move is one in which the origin and destination municipalities are within the same state. 

Austin Van & Storage services the entire state of Texas with overnight service available in most cases, which eases the burden and overall cost to our customer.

An international move is one in which the origin and destination municipalities are within different countries.

Austin Van & Storage services has the ability to move you just about anywhere in the globe! Contact Us for more information on our international moves.

 

If you need any further help deciding how to classify your move, please feel free to Contact Us.

 

Valuation-Insurance Protection

 

Austin Van takes specific steps to ensure your personal possessions are handled with care. However, as with anything, accidents can occur leading to loss or damage, which is why we have taken the time to carefully explain your options for protection. Before you sign the bill of lading you must declare a value of your shipment. The contract that you will sign provides (2) options for placing a value on your shipment. The value that you select determines the limit of maximum liability for loss or damage to your goods. These optional levels of liability are not insurance agreements that are governed by state insurance laws, but instead are authorized under Released Rates Orders of the Surface Transportation Board of the U.S. Department of Transportation.

 

Carrier’s liability, which is included at no additional charge, provides minimal protection. The mover assumes liability for no more than 60 cents per pound per article for loss or damage. This means that claims are settled based on the weight of the individual article(s) multiplied by 60 cents. For example, if a 10-pound stereo component valued at $1000.00 were lost or destroyed, your mover would be liable for no more than $6.00. This option is referred to as Released Value of 60 cents per pound per article.

Full (Replacement) Value Protection is the most comprehensive plan available for protection of your goods. When you select this option, articles that are lost, damaged or destroyed will, at the mover’s option, be either repaired, replaced with articles of like kind and quality, or a cash settlement will be made for the repairs or for replacement of the articles at their current market value, regardless of the age of the lost or damaged articles. To exercise this option you must either declare a value based on the weight of your shipment not less than $5.00 per pound, ($5000 Minimum) or you can declare a higher lump sum amount. This option is available with and without deductible amounts.

High Value Items are those that are worth more than $100 per pound. We need to know about these items so that they are protected accordingly. You will be provided with a High Value Inventory, or “Items of Extraordinary Value” form, which you must complete whether or not you are declaring such items. If you have no high-value items, simply write “none” on the form.

 

Remember, the level of liability is not an insurance agreement. If you desire the kinds of protection provided by insurance coverage, you should see your insurance company representative.

We hope this has answered some of you questions or concerns pertaining to value protection of your possessions while in our care. Please take time to speak with your Austin Van representative to determine the best plan available to suit your individual needs.

 

What you need to know about International Movement

 

How careful should you be when selecting the company to provide your international relocation services? Something to think about.

 

The ultimate ride awaits your belongings, ready?

 

We are going to place them in a box. This box is then going to be lifted to an elevation of 120 feet and stacked on 7 other boxes of the same size. When the ride starts, they will achieve a forward motion of 35 miles per hour. While moving at 35 miles per hour, they will hit some bumps which will lift them 10 to 25 feet and then suddenly drop them the same distance . . . and while their doing that, the ride will roll about 70 feet to the right and then 70 feet to the left – all at the same time!

The description just given is pretty close to the motion that cargo is exposed to during an ocean transit. Household goods being a light commodity are generally stacked at the top levels of container ships, placing them about 120 feet above the water line. The ships generally take on waves up to 20 feet, and roll about 20 degrees – 70 feet – side to side. Does this sufficiently convince you the need for proper preparation and loading?

Any good forwarder can route your shipment, prepare the appropriate documentation and arrange unloading services at destination. The condition of your belongings upon arrival depends entirely on the expertise in which they were prepared, packed and secured for the ride of their life.

Austin Van & Storage, Inc. has the expertise to provide the maximum protection to your valuables throughout all phases of transit. We utilize the most appropriate and efficient packing materials, containers and procedures necessary to survive the ride.

 Once your shipment is properly prepared, Austin Van & Storage will guide you home. Their craftsman approach to international service combined with worldwide representation will ensure exceptional service to any accessible point in the world.